At Sagar Palace, we strive to provide our guests with a pleasant and memorable experience. We understand that sometimes, plans change. To accommodate such situations, we have established the following refund policy:
Refund Eligibility
Refunds are available under the following conditions:
Cancellations: If a reservation is canceled within the allowed cancellation window.
No Shows: In case of a no-show, a refund may be provided based on the terms of the booking rate and cancellation policy.
Early Departures: Refunds for early departures depend on the terms of the booking rate and the remaining length of the stay.
Force Majeure: In the event of natural disasters, pandemics, or other unforeseen circumstances beyond our control, refunds will be evaluated on a case-by-case basis.
Cancellation Window
Standard Rate: Cancellations made up to 48 hours before the check-in date are eligible for a full refund. Cancellations made less than 48 hours before check-in will incur a one-night charge.
Non-Refundable Rate: This rate offers a discount but does not allow for refunds or changes.
Special Circumstances
Illness or Medical Emergencies: Guests who need to cancel due to illness or medical emergencies may be required to provide a medical certificate to be eligible for a refund.
Booking Errors: If there is an error on our part, such as overbooking or incorrect room allocation, a full refund will be provided within 7 Days.
Refund Exceptions
Promotional Rates: Some promotional or special rates may not be eligible for refunds. Please refer to the specific terms and conditions of the promotion.
Third-Party Bookings: If the booking was made through a third-party website or travel agent, the refund policy of the third party will apply. Please contact them directly for refund assistance.
Contact Us
For any questions or concerns regarding our refund policy, please do not hesitate to contact us:
